Policies

NEW & EXISTING CLIENT POLICY:

Thanks for choosing Brows & Meows, the best brow artistry and hair removal service in the Seven Cities. To benefit most from our high-quality services, and to ensure that you have the best experience, we ask you to adhere to a few simple standards before your appointment.

  • Please be sure to read all communications that Brows & Meows sends via email and/or text.

  • Please arrive approximately 10-15 minutes prior to your scheduled appointment time to ensure that you can find parking as well as to fill out the necessary paperwork.

  • All brow packages and brow upkeep services are for existing clients who have already had an initial first-time client Brow Wax/Threading service with us. First-time client services also include a thorough brow consultation to ensure that we help you reach your brow goals. As such, please do not book any brow bundle packages if you have not had one of these first-time services.

  • If you booked a first-time brow service, and at the time of your service you have to be rescheduled per the esthetician’s recommendation, then at the time you reschedule you still have to book the first-time client consultation service.

WALK-IN POLICY:

From September 1, 2020, Brows & Meows will be offering limited walk-in appointments:

  • Clients should call to first clarify whether or not there is availability for walk-ins.

  • Walk-in slots become available when there are free appointment slots on the books in the next 90 minutes of services.

  • Walk-in services can only be claimed by physically entering Brows & Meows and may not be claimed over email, text, phone call.

  • Clients wanting walk-in services and who have claimed them, must stay within the local area until their scheduled service starts. Clients must be seated, ready, and have filled out all of their intake forms no later than 5 minutes before their scheduled service start time, failure to abide by this will result in the service being forfeited.

  • Client credit card information will not be required to secure the service, but scheduling further appointments and not walk-ins will be require a card to be on file.

  • Customers that owe money to Brows & Meows due to previous no-shows and cancellations will not be able to take advantage of walk-in services until they have paid the outstanding amount owed.

OTHER TIPS FOR YOUR VISIT:

  • Brows & Meows is not responsible for lost valuables.

  • Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn your cell phones to silent.

CANCELLATION, NO-SHOW, & TARDINESS POLICY:

Brows & Meows is an appointment-based luxury waxing studio, so it is essential that we are able to service our clients at their scheduled appointment times.

Whilst Brows & Meows understands that being a little tardy on occasion or having to cancel an appointment is sometimes inevitable, to ensure that everyone’s time is respected and appreciated we have created some fair late/cancellation policies that everyone can benefit from.

  • If you need to reschedule or cancel an appointment please call, text, or email Brows & Meows at appointments@browsandmeows.com more than 24-hours prior to your scheduled appointment time. If you receive no confirmation of your appointment being cancelled and can not provide sufficient evidence of your attempts to do so it will not be a valid cancellation/rescheduling.

  • Client’s that do not attend their appointment are considered no-shows and will be charged 100% of their scheduled service’s price.

  • Clients arriving five or more minutes late after their appointment’s scheduled start time are considered no-shows and will be charged 100% of their scheduled service’s price, even if not receiving the service.

  • Clients who are late to their appointment and who are receiving multiple services at Brows & Meows may not be able to receive all scheduled services, and may need to be rescheduled for those they miss.

  • Brows & Meows reserves the right to charge clients who are five or more minutes late to a multiple-service appointment 100% of the scheduled service(s) price that Brows & Meows was unable to provide on that day due to the client’s lateness.

  • Brows & Meows reserves the right to charge clients that reschedule or cancel their appointment less than 24 hours but more than 12 hours prior to their scheduled appointment start time 50% of the price of their scheduled service(s).

  • Brows & Meows reserves the right to charge clients who no-show their appointment, or who cancel or reschedule their appointment within 12 hours of the start time of that appointment, 100% of the price of their scheduled service(s).

INCLEMENT WEATHER POLICY:

Inclement weather is the existence of extreme climatic conditions (whether they be those of hail, snow, cold, hurricane, tornado, flood, or any combination thereof) by virtue of which it is either not reasonable or not safe for clients or employees to be exposed to. 

We are concerned with the safety of both our clients and our employees. In the case that inclement weather interferes with scheduled appointments Brows & Meows will contact you to reschedule. If you are unable to keep your scheduled appointment due to inclement weather, please give us as much advance notice as possible. You will not be charged for rescheduling or canceling an appointment due to inclement weather.

STATE OF EMERGENCY AND MANDATORY EVACUATION POLICY:

In the event of a declaration by the government of the Commonwealth of Virginia that a State of Emergency is in place, with mandatory closures of business and/or mandatory evacuations have been ordered in the Hampton Roads areas, Brows & Meows may cease business operations until such a time that the conditions have been lifted by government authorities.

Brows & Meows will contact our clients to reschedule their appointments to another date. You will not be charged for rescheduling or canceling an appointment due to a State of Emergency or Mandatory Evacuation if you are coming from or to an area affected by these conditions.

In the event that the State of Emergency does not mandate business closures or evacuations, Brows & Meows will remain operating per normal until such a time that Brows & Meows determines the risk to clients or staff is untenable and at this point, will contact clients to reschedule their appointments to another date.

CONFIDENTIALITY POLICY:

  • We believe that every client has the right to confidentiality. Your health history questionnaires and the conversations that you have with your esthetician will remain confidential.

  • Our client and email databases are confidential, and we do not share these databases with outside companies or organizations.

SPECIAL CONDITIONS POLICY:

  • Please notify our esthetician before reserving your services if you feel have any special needs or accommodations required beforehand.

  • All clients will be asked to complete a brief questionnaire upon check-in, designed with your wellbeing in mind.

MINIMUM AGE POLICY:

  • Clients aged under 18 years of age must have a parent sign a consent form and waiver stating that the parent understands the risks of hair removal treatments.

  • In order to receive any bikini or Brazilian waxes at Brows & Meows, you must be 16 years of age or older.

CHILDREN POLICY:

Due to the presence safety hazards commonly present in the salon environment such as sharp implements, hot wax, and various chemicals, Brows & Meows recommends against bringing children under the age of 6 into the salon.

However, we also understand the complexities of parenthood. Therefore, children under the age of 9 will be allowed in the treatment room if the service is less than 60 minutes (1 hour) long. Parents must understand the risks involved when allowing a child to be in the same room. If the child becomes disruptive, the Service Provider will stop the service(s) and charge full price even if the service(s) is/are not completed. We reserve the right to reschedule the next appointment for a date or time when the child or children will not present.

Quiet children over 9 years old may be allowed to sit in the waiting area, so long as they are not disruptive and are mentally capable of being left unsupervised. We recommend that all children brought in have constant supervision from an accompanying adult. Brows & Meows takes no responsibility for the safety and well-being of clients' children.

I understand the policy above and agree that Brows & Meows is not responsible for the safety or well-being of my children or any children accompanying me.

HAIR REMOVAL POLICY:

  • For an effective hair removal service, you should have at least 3-4 weeks of hair growth at the time of your appointment, which is a little over the length of a grain of rice.

  • If your hair is not long enough we will reschedule you at the time of your appointment to ensure that you get a thorough hair removal service.

  • If you find that your esthetician missed a patch of hair after the time of the appointment, you can come back in for a cleanup at no cost to you as long as it is 5-7 days after your appointment.

RETAIL PRODUCT REFUND POLICY:

If you are not happy with any retail product that you purchase, please bring it back to Brows & Meows within 30 days of the date of purchase for a full refund of the product.